Useless MTN

Is there anybody at MTN even going to put in the effort in trying to help me or not !!!!!!!!!!!!!!!!!!! Should I like all the rest of South Africa complain with Hello Peter???????

From: Customer Care ********** Sent: Thursday, 22 February 2018 12:48 PM Subject: Re: Overcharge [# ********** 7]

--Original Message-- From: Rina Pretorius Date: 2018/02/22 11:47:22 AM To: ********** Cc: ********** ********** Subject: Overcharge [# ********** 7] Good Day Nomsa/ collectionsadmin I hope maybe you can assist me as I have not received any help regarding my query yet. As per the below you can see my e mail have been received but not yet answered.+ Futher below is my query but I have I the interim realised my new invoice for the end February is again overcharged. Therefore I have again phoned your customer service and again I am so disappointed in the “service” Alroy informed me he can see my query have been resolved but my credit is not loaded on the system yet!!!!!!! He can therefore not log another call but has send an e Mail. I then asked for a direct telephone number for the accounts department which he gave me ********** 000 and I have been holding 30 minutes without answer. Alroy also informed me that the amount going off my account will definitely be the wrong amount as the query was not resolved in time. It leaves me with no alternative but to cancel my debit order at the bank which I am going to do today unless you can sort this out before the time. Awaiting your URGENT reply ---------- Forwarded message ---------- From: Customer Care ********** Date: Wed, Feb 21, 2018 at 6:49 AM

Greetings from your Bozza network, Great to hear from you, it really is! We have received your request and given you a reference number of your very own, which you can find up there in the subject line of this mail. We suggest you write it down or take a pic for future reference and tracking. We will be in touch soon about your request! MTN Customer Care

----- Rina Wrote ----- Good Day

Regarding my data contract with number ….. I would like your urgent attention to my query as i have been phoning every department and my problem has not been resolved yet.

On the 29th December i upgraded my data contract to one of the deals advertised. 10 daytime and 10 night time with a double up so that i get 20 day and 20 night time gigs of data at the price of R299.00 a month. I have the contract as proof.

Yet when my first payment went out of my account it was R1069.00 instead of the contract amount of R299.00.

I contacted mtn on the 9 February as per the reference number 1- ********** 4564. According to them i had to wait 48 hours before the problem would be resolved and the discounts loaded against my account. Also they could see i am supposed to pay only R299.00 per month. After the allocated time frame i phone again and according to the person it was fixed and i have to now put in another query regarding my credit. I did as asked and received my reference number 1- ********** 0384. Again as per your customer service i had to wait 48 hours to be resolved. And only the i could request mtn to refund my money in my bank account as i do not want only a credit on my account but my money.

Well i did just that and today i logged on to my self service app and big was my schock to see that my next bill again to be deducted off my account end February is showing R1069.00.

I cannot afford to keep on paying this kind of money and mtn is definetly not getting my query sorted out.

I would like mtn to do the following very urgently 1) sort out my account before the end February and before you take again the wrong amount of R1069.00 2) refund my money into my bank account as per my original query

Awaiting your urgent attention

My phone number to contact is … Or my e mail

Sent from my iPad