PS
Peter S
1 reviews | Active since Jan 2014
31 Jan 2018, 11:17
USELESS MTN
HOW IS IT POSSIBLE THAT A SIM IS NOT ACTIVE AND IT IS INCURRING CHARGES
i HAVE LOGGED A CALL SINCE 19/12/17 WE ARE GOING TO THE 2ND MONTH AND STILL THE QUERY IS NOT RESOLVED , EILEEN VAN WYK ,SENZO MTHETHWA,TLALANE MOLETSANE ARE NOT ANSWERING MY MAILS TO PROVIDE ANY UPDATE
MY ADDRESS WAS ALSO CHANGED WITHOUT MY PERMISSION ,THERE IS A HUGE ***** GOING ON IN MY ACCOUNT AND MTN IS NOT WILLING TO ASSIST NOR PROVIDE FEEDBACK
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MTN South Africa's replyOfficial
31 Jan 2018, 16:18Good day Peter,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
As per our telephonic conversation, please note that we have updated your address to 617, Mogagabe Street, Molapo, 1818.
Also, kindly be advised that we have logged a query with our billing team to investigate the USSD call charges of R45,832.14 on the invoice dated 2017-12-20. Herewith below please find the billing reference which should be resolved in 2-48 hours as advised on our telephonic conversation:
***
As advised, we will contact you and provide feedback as soon as the query has been resolved by the billing investigations team.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints management Team
Best regards,
MTN South Africa's reply31 Jan 2018, 16:18
Official
Good day Peter,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused. It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
As per our telephonic conversation, please note that we have updated your address to 617, Mogagabe Street, Molapo, 1818.
Also, kindly be advised that we have logged a query with our billing team to investigate the USSD call charges of R45,832.14 on the invoice dated 2017-12-20. Herewith below please find the billing reference which should be resolved in 2-48 hours as advised on our telephonic conversation:
***
As advised, we will contact you and provide feedback as soon as the query has been resolved by the billing investigations team.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints management Team
Best regards,