1 reviews | Active since Jul 2014
Useless MTB block all 0800 numbers
MTN blocks all 0800 numbers on my contract phone with top up - I have escalated this complaint now 4 times over the last 4 weeks - Zero action - that means I can not call any RSA Government department (eg SARS) - and the block is for all MTN phones in my family that are contract phones with top up airtime - MTN you are useless sort out this mess and inform your help centre that always the and blame it on the phone where this is CLEARL an MTN Network issue!!!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation kindly follow the below instructions
dial *136*5# à select the option 4 (Content Services) à then select option 2 (Manage Premium Rated Services) à then select option 3 (PRS Marketing) à then select option 1 (Block PRS Marketing)
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation kindly follow the below instructions
dial *136*5# à select the option 4 (Content Services) à then select option 2 (Manage Premium Rated Services) à then select option 3 (PRS Marketing) à then select option 1 (Block PRS Marketing)
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,