SS
Siyabonga S
1 reviews | Active since Sept 2017
26 Sept 2017, 21:06
Useless mobile network
I asked MTN to cancel this contract number ********** 914 last month. Lady at call centre confirmed it was done but this month they deducted R301 on my account!!!! I moved to Telkom 2 years ago but this poor service keeps following me. I don't even have this MTN sim card anymore
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MTN South Africa's replyOfficial
29 Sept 2017, 08:03Dear Siyabonga,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email requesting for more information & to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply29 Sept 2017, 08:03
Official
Dear Siyabonga,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email requesting for more information & to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,