Useless! Just useless, MTN!

Honestly, I wish I could give a negative rating here! MTN has simply become the epitome of a dysfunctional business!

Firstly, as a communications company, how on Earth can you have stores around the country that are called "walk-in" stores with absolutely no shop number? The difficulty that this presents is unparalleled!

Recently I was due for an upgrade, and as a very long standing customer of MTN, assumed that this would be an easy process. Not the case! The long and short of it is that the deals available on their site and in their brochure don't actually exist - yet another communication failure for the Boza doffies!

Let me explain briefly:

I call the call center to inquire about my upgrade and the deals available. Get told to visit a store. I visit a store. Get told to come back the next day when the sales are valid (first day of the new month) Happily come back the next day. Get told that none of the specials are available because they are too new and out of stock. I then visited three other stores and got told a different story at each. Eventually, find a store who orders the deal for me. Get lead on for three weeks with useless responses and delays. Eventually, find out that the deal doesn't exist and the shop cant help. Eventually, argue with a manager and I get half the deal (sans the Beats earphones I was promised) Now, I am trying to track down the earphones that I have paid for and because there are no store numbers and the sales dude that gave me his number won't answer my 500 attempts at calling, I am left with no choice but to make a fuss.

If this isn't sorted in the next few days, MTN is going to wish they never sold me the phone in the first place!

All I want is to speak with someone of authority and for my earphones that I have signed for to be made available to me. I don't think that is an unreasonable request given what I had to deal with to get to this point.

Useless! Just useless, MTN!