Useless irritating service for claim

I logged a claim with MTN on the 1st of June 2020 Ticket ID: 248946. I an email asking me for more info about the device I answered the question to another email on the 5th of July and they rep**** that the issue is at the underwriters. I got an email on the 8th saying that they are still waiting for feedback.

I did not get any feedback so I called MTN on the 15th to get feedback and I was informed that they are still waiting for the underwriter and it normally takes 7 to 14 working days to get feedback.

For the rest of the month, I did not get any feedback concerning my claim.

I called on the 8 the at 13:39:36 I spoke the advisor who told me that they are still waiting for feedback from the underwriters. I asked to speak to a manager was put on hold then the line was dropped I was on the call for 9 minutes

I called again at 13:49:14 spoke to another advisor and asked to talk to the manager I held on the line for a long time and when the manager was available the line dropped again this time I was on the line for 39 mins and 29 seconds

I called again at 14:55:47 and held again and eventually got through to a team leader who then said that they are still waiting for feedback from the underwriters she will get back to me with an update on the day or on Thursday the 9th.

I did not get any feedback and had to call again today and was now informed that before the feedback is given they are now waiting for a signature

I as a paying customer has waited for 29 working days ( 40 days in total) to be told given feedback, spent over an hour of my time calling you to get feedback that you are meant to give me a paying customer . On top of that the service that your advisors gave me was of the lowest standards. Makes regret moving over to MTN