USELESS INSURANCE SERVICE - IF WE CAN EVEN CALL IT THAT!

<p>After being insured for 3,5 years, I finally had the misfortune of losing my phone. First reported on the 30th May to MTN, I have been thrown from pillar to post, resubmitted documents, emailed, been bargained with on a phone - because the MTN rule is that if you lost a Samsung you're replaced with a Samsung - your insurance does not have a RAND value, it carries a BRAND value! Then when they finally agreed to replace the RAND value, Kwenza Ngubane from Pinnacle decided to bargain over a phone, the way they do at an Indian market. While I was looking for a phone, the young man saw an opportunity to sharpen his auctioneering s****s - which has been nothing short of irritating!</p> <p> </p> <p>Today it is the 14th of June, and I still have no phone. Not to mention that my husband saw a message from MTN yesterday, stating that they are struggling to get hold of me to finalise the claim. I ask again, where do they expect to get hold of me when they were notified of my phone loss, and know that they have not replaced it? </p> <p> </p> <p>This has caused me loss of income, it is a hinderence to my work, it affects my safety and the security and welfare of my children; it has just brought my life to a halt! 16 days later, I still have no idea when this useless insurer is going to replace my phone. This has now become ridiculous.</p> <p> </p> <p>I am insured for R15 000 - please just deposit my money so I can buy myself a phone, without having to deal with you Auctioneers in training.</p>