yR
yuren R
1 reviews | Active since Feb 2015
11 Mar 2015, 17:19
USELESS info reposted
The call center or whatever they call themselves say details were sent on 25-02-2015. Got an invoice not itemized billing. LOL going to be on FB , Twitter ,yammer and everywhere I can think of with screen shots of all the incorrect mails. MTN can say whatever they want blatant incompetence does not server as a substitute for stupidity. <br> <br>
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MTN South Africa's replyOfficial
17 Mar 2015, 12:38Hello yurenr,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Looking at your account and the transactions processed, we see that the itemised billing requests failed, hence you have not received it.
We requested the report to be manually retrieved and have sent it to the e-mail address provided in the post.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Looking at your account and the transactions processed, we see that the itemised billing requests failed, hence you have not received it.
We requested the report to be manually retrieved and have sent it to the e-mail address provided in the post.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Mar 2015, 12:38
Official
Hello yurenr,
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Looking at your account and the transactions processed, we see that the itemised billing requests failed, hence you have not received it.
We requested the report to be manually retrieved and have sent it to the e-mail address provided in the post.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post. It was never our intention to have dissatisfied you in any way.
Looking at your account and the transactions processed, we see that the itemised billing requests failed, hence you have not received it.
We requested the report to be manually retrieved and have sent it to the e-mail address provided in the post.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***