JV
Junior V
1 reviews | Active since Apr 2014
25 Aug 2015, 13:31
USELESS/***********
My Mtn contract has expired in December 2014 and i have been trying to get a change of ownership from the day of expiry and till this day nothing has been done!!!!! I have been to three shops and i have spoken and sent all documents needed to three different customer care consultants and there legal department with no luck what so ever!!!!!! I am paying almost R150 more ever signs December!!!! I don't understand how you keep on charging someone for a handset if it has been payed for and not just that i am so gatvol of these stories i am at a point of cancelling everything i have with them and moving to a different service provider!!!!!If you call to find out whats going on they tell you to speak to legal and legal says speak to customer service!!!! DONE I'M TELLING YOU!!!!!<br> <br> You guys better get you act sorted today or BYE BYE MTN!!!
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MTN South Africa's replyOfficial
27 Aug 2015, 10:08Hello junior 250,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation,please forward me the transfer documents so that we can investigate and resolve.
We will deactivate the promo fees and credit your MTN account with the same amount.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation,please forward me the transfer documents so that we can investigate and resolve.
We will deactivate the promo fees and credit your MTN account with the same amount.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply27 Aug 2015, 10:08
Official
Hello junior 250,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation,please forward me the transfer documents so that we can investigate and resolve.
We will deactivate the promo fees and credit your MTN account with the same amount.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation,please forward me the transfer documents so that we can investigate and resolve.
We will deactivate the promo fees and credit your MTN account with the same amount.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,