JF
Justine F
1 reviews | Active since Mar 2013
23 Aug 2017, 22:15
USELESS HELLO PETER REPLY
ATT: ALICE VAN DER MERWE I cancelled the insurance in December 2015 in the Stellenbosch Altech Autopage store. I submitted the documentation to MTN as proof in May and again in July. As well as requesting the cancelation on the 25th April 2017 via email (ref: ********** 3) during an email exchange with Palesa, who never rep**** after requesting cancelation (TYPICAL MTN!) I have contacted Pinnacle already who have been of zero assistance and deny that I ever cancelled the insurance despite my doing this as preparation as I knew I was leaving the country for 18 months AND the phone that was insured had broken and I chose not to have it repaired as I would not receive back from Samsung before departing the country . I have eventually sent an email to cancel the contract today, because your cancellation department call centre agents never answer the phone. No reply or confirmation of receipt of request. Looks like I'm not the only client who is being treated so shockingly. This is completely against the CPA: http://www.news24.com/SouthAfrica/News/Cellphone-company-slack-about-cancelling-contract- ********** 7
https://www.hellopeter.com/mtn/reviews/mtn-wont-cancel-my-account-after-27-months- **********
https://mybroadband.co.za/vb/showthread.php/664769-Has-anyone-ever-SUCCESSFULLY-cancelled-an-MTN-contract-renewal
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MTN South Africa's replyOfficial
23 Aug 2017, 23:19Thank you for your post.
Thank you for the feedback.
Kindly be advised you have not mentioned this new information in your previous Hello Peter compliant.
Note that the transfer from Autopage to MTN migration was only done in March 2016. MTN account notes started on a clean slate from March 2016, any previous notes or information before the migration to MTN billing was not captured on the accounts so the agents have no idea what happened before this while with Autopage.
Hello peter will place any numbers with *** so we cannot see this information. Please can you assist me the proof for the cancellation for the insurance you sent in May and July. My email address ***, if the proof reflect that you requested for this the account will then be credited from the time this was requested.
The insurance function was only handed over to Pinnacle service in December 2016 and this is the reason why they cannot assist you.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply23 Aug 2017, 23:19
Official
Thank you for your post.
Thank you for the feedback.
Kindly be advised you have not mentioned this new information in your previous Hello Peter compliant.
Note that the transfer from Autopage to MTN migration was only done in March 2016. MTN account notes started on a clean slate from March 2016, any previous notes or information before the migration to MTN billing was not captured on the accounts so the agents have no idea what happened before this while with Autopage.
Hello peter will place any numbers with *** so we cannot see this information. Please can you assist me the proof for the cancellation for the insurance you sent in May and July. My email address ***, if the proof reflect that you requested for this the account will then be credited from the time this was requested.
The insurance function was only handed over to Pinnacle service in December 2016 and this is the reason why they cannot assist you.
Kind Regards,
Alice van der Merwe
Best regards,