LN
Larissa N
1 reviews | Active since Jan 2019
03 Jan 2019, 08:50
Useless ********** MTN
I don’t not have a MTN account yet someone has been debiting my account for 2 months. The first time this happened in October 2018, I called MTN and told them I don’t have an account with MTN please can you remove me from your accounts to which have told me that it has been sorted and my name has been removed. I have now been debited R3000. I don’t understand how this happens twice when I phoned and they have confirmed that no one will debit my account. I’m am furious, MTN need to have better security checks in place!!!!!
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MTN South Africa's replyOfficial
07 Jan 2019, 13:08 Good day Larissa Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide your id number, I will use this to pick up any accounts that may exist.
On your bank statement where the debit order reflects , there will be a ref number can you send that to *** I will investigate and revert.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide your id number, I will use this to pick up any accounts that may exist.
On your bank statement where the debit order reflects , there will be a ref number can you send that to *** I will investigate and revert.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 13:08
Official
Good day Larissa Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide your id number, I will use this to pick up any accounts that may exist.
On your bank statement where the debit order reflects , there will be a ref number can you send that to *** I will investigate and revert.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please provide your id number, I will use this to pick up any accounts that may exist.
On your bank statement where the debit order reflects , there will be a ref number can you send that to *** I will investigate and revert.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Warm Regards Roanne Juggannadh Complaints Management team
Best regards,