GS
Gregg S
1 reviews | Active since Oct 2009
08 Sept 2016, 13:29
Useless Facebook support
<p>So I messaged MTN via FB yesterday and after 3 "seen" replies, still no reply. Absolutely useless, and ignoring someone is the height of rudeness, but I guess that goes back to basic education and the quality of your upbringing (or lack thereof).</p> <p> </p> <p>Just a "We'll get back to you" or even a "**** you" would have been fine, but the nameless, faceless and ultimately useless individual attending to MTN's FB messages is in the wrong line of work and should switch careers ASAP - it would be to both their and MTN's benefit.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Sept 2016, 10:34Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you now 2x on voicemail. The contact time 10:28.
We have asked the agents on Facebook to see if they can pick up your request on Facebook what the complaint is about, as per the agents working on Facebook they cannot pick up your name, email address for assistance.
Please can you elaborate more regarding your complaint or request for assistance.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2016, 10:34
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have tried to contact you now 2x on voicemail. The contact time 10:28.
We have asked the agents on Facebook to see if they can pick up your request on Facebook what the complaint is about, as per the agents working on Facebook they cannot pick up your name, email address for assistance.
Please can you elaborate more regarding your complaint or request for assistance.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,