LV
Lourens V
1 reviews | Active since Sept 2014
11 Dec 2015, 09:45
Useless Employee
My phone was ****** 2 months ago and since then I have had the worst luck with MTN.<br> <br> My Phone was blocked: ITC NR 183 858 11<br> My reference numbers are:<br> ***<br> ***<br> ***<br> ***3<br> REQ ***<br> <br> Phoned 12 Oktober 8:16am and again 13Oktober 11:27am to stop all the subscriptions. The lady who was supposed to sort my account was Ashley Govender.<br> <br> I have been waiting for this to be sorted for 2 months, but seems I still get billed for a service I never wanted. <br>
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MTN South Africa's replyOfficial
14 Dec 2015, 12:32Hello LourensOrion,
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that we have processed a request for credit of the Content charges accumulated on the invoice of the 13 November 2015. Credit will reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that we have processed a request for credit of the Content charges accumulated on the invoice of the 13 November 2015. Credit will reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply14 Dec 2015, 12:32
Official
Hello LourensOrion,
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that we have processed a request for credit of the Content charges accumulated on the invoice of the 13 November 2015. Credit will reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
We sincerely apologise for the delayed response and the inconvenience this may have caused.
Please note that we have processed a request for credit of the Content charges accumulated on the invoice of the 13 November 2015. Credit will reflect on your MTN account within 72 working hours.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,