Useless

Never again will I support this pathetic company! I took out a 6 month data contract. 1 month before the contract was up I called the contact centre to cancel my contract and was advised it would be cancelled yet the following month my account was still debited. After multiple calls and emails my contract has still not been cancelled, I will now escalate my complaint to icasa and advise my bank to see if they can do anything to stop MTN from debiting my account. MTN's consumer complaint email has an automated response which states that they will reply within 48 hours yet I waited 10 days for a response from them! And all they did was ask for my account number, now the process is delayed even further with this back and forth communication and I'm sure my account will be debited again next month. Absolutely useless company and why do you have to ask them to cancel the contract? If I take out a 6 month contract it is because I only want it for 6 MONTHS, it should automatically be cancelled after that time period! These companies make their money from these ********** practices and dont give a .... about their customers.