USELESS

I am at my wits end, please assist

Here is a timeline of my issue:

Got an sms that I could upgrade my account approx. 1 month before contract end date - waiting for 1.5 hours for an agent to assist at the store

Was told that MTN no longer do early upgrades and that I must go back at the end of June

Went back at the end of June and they had no stock of the 5G routers

At the end of that month my debit order went from R781.90 to R1 584.00 as it had now moved to a month to month - I cant afford that jump

At the store I was told to cancel the current deal and come in on the 27th of July to upgrade the contract for a better deal

I went in, and now they cannot give me the same 1TB because my address is not recognised as a 1TB area, but that is what you are billing me for at the moment?????????

I now called customer care, spoke to 4 different agents only to be cut off after a 26 minute phone call

Losing my mind, have already now cancelled previous contract as per advise from agent in store and now you cant upgrade me??????