Useless Device
<p>I upgraded my Data contract with MTN last year (2015) in September and got an Ipad.Hardly 8 months later the device developed a battery problem and can only be used while connected to the mains ans it discharges very quickly the minute it is disconnected. I took it in as I was under the impression that the device issued with a 24 months contract would be covered by a warranty, only to be told after two weeks that the battery warranty expired after 6 months. I'm now told that not only am I expected to pay for the battery, I also need to pay R2000.00 for the screen as they cannot replace the battery without damaging the screen. I am now sitting on a 24 months warranty with a device that I cannot use unless I pay ~3500 to fix.</p>
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MTN South Africa's replyOfficial
27 Jun 2016, 08:00Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
As per the terms and conditions: Accessories and batteries carry a 6 or 12 months warranty, this is determined by the manufacture Limited warranty. Details of this and the functionality of the device will be listed in your manufactures user manual. If your battery is more than the 6 months period MTN cannot replace this for free.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply27 Jun 2016, 08:00
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
As per the terms and conditions: Accessories and batteries carry a 6 or 12 months warranty, this is determined by the manufacture Limited warranty. Details of this and the functionality of the device will be listed in your manufactures user manual. If your battery is more than the 6 months period MTN cannot replace this for free.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,