USELESS CUSTOMER SERVICE ON BILLING

Item: MTN South Africa
Rating: 2
Author: Gert N

Since my last complaint about the wrongful billing of over 3 months ago I have received calls promising me that this would be sorted out to this day I am yet to receive a outcome or solution. I still receive sms stating that I owe ridiculous amounts of money for a mistake mtn made on my billing. I am tired of the BAD SERVICE I have received and I want it sorted NOW!! Phoning the MTNSP call center does not work, it cuts all the calls i MAKE!!

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Replies (1)

MTN South Africa's replyOfficial

11 Jul 2015, 10:06

Hello GertNel69,

Thank you for posting.

Please accept our apologies for the delayed response and inconvenience that this experience may have caused, rest assured it was not our intention to dissatisfy you in any way.

The matter has been escalated to the relevant management team and you will be contacted regarding you query.

Regards,
Lawrence

REQ: ***

MTN South Africa's reply11 Jul 2015, 10:06

Official