USELESS CUSTOMER SERVICE, BILLING INCORRECT DEBIT ORDER THAT IS NOT THE SAME AS CONTRACT SIGNED!!!!!! *****

If I could give then no star I would.

We went for the month to month uncapped data contract for R959.00 and debit order reflects R1399.00

We have called the customer service platform, useless service provided, no one could help with the enquire, had case number after case number being logged with no result to fixing the problem.

They referred us to the store at Crandlestone Mall, where we app**** for the contract, on their system it shows R959 but the billing system is not the same. How we don't know, the store logged a case again for the 3rd time and nothing has been. The lady advised us, they would refund the would come after 30 days, it's been 90 days for the first refund we were supposed to get. It's been 60days for the 2nd refund we were supposed to get. Now it's 30 days for the 3rd refund. Error has not been rectified since August 2021.

Now they debited R1399.00 again for this month and went to the store and another case is logged.

It is now clear someone is damn sleeping and MTN has the most ****ty service and customer service ever! Finance department not responding to billing errors!