Useless customer service and lack of competent employees

I have placed several pre orders on the Iphone 12 and have also requested customer care to contact me via email. After 5 days they decided to respond by telling me someone will phone me, which I am still waiting to be contacted . In the mean time I have send a few messages on Facebook requesting assistance and after 3 days they decided to respond by providing me with an number to contact. The department I have contacted indicated that they are not the correct department to handle my issue and gave me another number. The second number I phoned took me to a sales department which told me they don’t know how to solve my issue and provide me with a third number. The third time I phone the operator also indicated that this is not the correct platform where my issue could be resolved. The email I receive from the preorders I places all indicates that you will contact and review my request before 19 August 2020, which is impossible since we are in December. I really want to switch service providers, but MTN is making it very difficult to put my trust in. The phone has now been released And I have no other choice but to take my business elsewhere.

The customer care responds time is pathetic compared to the competition out there. The employees knowledge is below average and MTN needs more competent workers. Their system is faulty.

This is not trades a big company such as MTN wants to be associated with.