USELESS CUSTOMER SERVICE

Dear Useless MTN,

All my contracts have been suspended for more than five days now. We make payment every month before the 1st. This has happened on numerous occasions where I have also had to lose my **** in order to be helped. I cannot get through to all your useless telephone numbers that are apparently available, just fyi they are NOT. Your staff is rude and ***********, they simply drop the phone while talking to me of transfer your call and then the phone dies. I have requested on numerous occasions for pretty much the last 7 or 10 years that I have had contracts ( I have about five) with you, to please email my invoices and statements. Till this day I have not received a single invoice or statement. Your supposed APPS are up to **** and does not work. When you try and speak to a manager they are never available or in meetings. What meetings, since nothing gets done anyways? Do they just sit and relax and hope for better days?

So please tell me how you run your company. Because I work in accounts and it is a very simple task to simply send an invoice and statement by pressing a button. It is also common courtesy to help your customers and keep them happy. I am sure by now you can tell I am not very happy. It really is not difficult. So is just everyone ***********? Is there anyone who works there that actually knows what they are doing? Cause if not, you should rather just quit while you are ahead and close your company down.

I have had enough of this bull**** service, incompetence and either no, or rude customer service. So please excuse me if I am ‘upset’ and being rude.

I will now be lodging a complaint at the consumer complaints, I will also complain on all social media platforms about your pathetic service. See there is quite a few of those already…that should have been a warning sign already. Just saying!!!

In the meantime, I want my suspension lifted with immediate effect. Also if there is anything due, I would like a invoice to prove this. I also want someone to call me asap!

If nothing is done about this by the end of today then I will simply change all the sim cards in the phones, use pay as you go and never pay you another cent. And if you try to sue me, then I will simply go to court cause I have a lot of proof of all my calls and emails sent to you to rectify this which obviously has not been done.

Sincerely,

Your very ****ed off client