TD
Tim D
1 reviews | Active since Oct 2018
18 Oct 2018, 11:19
Useless customer service
My CLI stopped working about seven weeks ago. In that time I have made 29 phone calls to MTN, been into an outlet (as advised by the call centre) and had my problem escalated on more than one occasion and to more than one level. The problem is still unresolved.
I did find out form one call centre operator that for some unknown reason, my SIM was inactivate and reactivate without my consent, and that since then the CLI service has been disabled (but he same individual). However, nobody at MTN seems either willing or able to simply reactivate this service (for which they are still happy to charge every month).
This is an essential service for me since I use one of my numbers to receive incoming calls selectively, and calls from unwanted sourced that are answered create enormous problems.
I strongly urge anyone reading this to find another service provider if you are considering MTN. They may not be better but I doubt they could be any worse.
Helpful (0)
Replies (7)0
Replies (7)
MTN South Africa's replyOfficial
18 Oct 2018, 11:58Thank you for your post.
We sincere apologized for any inconvenience incurred.
We are working on it.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply18 Oct 2018, 11:58
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We are working on it.
Kind Regards,
Alice van der Merwe
Best regards,
TD
Tim D's updateReviewer Update
18 Oct 2018, 12:43Ms van der Merwe,
I have been hearing that MTN is working on it for almost two months. It was disabled at the click of a button on my account, surely it can be enabled in the same way.
Prof T Downing
TD
Tim D's update18 Oct 2018, 12:43
Reviewer Update
Ms van der Merwe,
I have been hearing that MTN is working on it for almost two months. It was disabled at the click of a button on my account, surely it can be enabled in the same way.
Prof T Downing
MTN South Africa's replyOfficial
18 Oct 2018, 16:17Prof Downing.
***:
Thank you for your patience and apology for the service removed.
I have activated the service today on the primary and dual card number, I have sent the request to the back end technical support team to activate this service on the network as well.
I am waiting on feedback for the activation on the network.
CLI service is not charged, discount app**** for this service on the account.
Will notify you soon when active.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply18 Oct 2018, 16:17
Official
Prof Downing.
***:
Thank you for your patience and apology for the service removed.
I have activated the service today on the primary and dual card number, I have sent the request to the back end technical support team to activate this service on the network as well.
I am waiting on feedback for the activation on the network.
CLI service is not charged, discount app**** for this service on the account.
Will notify you soon when active.
Kind Regards,
Alice van der Merwe
Best regards,
TD
Tim D's updateReviewer Update
18 Oct 2018, 16:37Thank you for your reply, but I was told exactly that a month ago.
Are you saying that network activation of a service, that should have been active anyway, takes a whole month? Or, if as I was told it takes up to seven working days, are you saying that when I was told that it was being done a month ago that I was **** to? I am extremely angry at the poor service from MTN. I have been a customer for over 20 years. Why on earth would someone deactivate this service? Why would nobody bother to fix it for seven weeks?
TD
Tim D's update18 Oct 2018, 16:37
Reviewer Update
Thank you for your reply, but I was told exactly that a month ago.
Are you saying that network activation of a service, that should have been active anyway, takes a whole month? Or, if as I was told it takes up to seven working days, are you saying that when I was told that it was being done a month ago that I was **** to? I am extremely angry at the poor service from MTN. I have been a customer for over 20 years. Why on earth would someone deactivate this service? Why would nobody bother to fix it for seven weeks?
MTN South Africa's replyOfficial
18 Oct 2018, 16:40Thank you for your patience.
Our back end team notified me the service is loaded.
Please switch the device off and on. Please test to see if Caller Identity is working now.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply18 Oct 2018, 16:40
Official
Thank you for your patience.
Our back end team notified me the service is loaded.
Please switch the device off and on. Please test to see if Caller Identity is working now.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
18 Oct 2018, 18:43Prof,
Please confirm if the CLI service is now in order.
Kind Regards,
Alice
Best regards,
MTN South Africa's reply18 Oct 2018, 18:43
Official
Prof,
Please confirm if the CLI service is now in order.
Kind Regards,
Alice
Best regards,
TD
Tim D's updateReviewer Update
18 Oct 2018, 19:24It is now working. Thank you.
But why on earth could this just not be done in the beginning?
It has been a huge problem and caused a lot of trouble, not to mention many hours of my time on hold to MTN. Is it possible to trace the reason why this was not done when I first complained? And for that matter why it was inactivated and who inactivated it?
TD
Tim D's update18 Oct 2018, 19:24
Reviewer Update
It is now working. Thank you.
But why on earth could this just not be done in the beginning?
It has been a huge problem and caused a lot of trouble, not to mention many hours of my time on hold to MTN. Is it possible to trace the reason why this was not done when I first complained? And for that matter why it was inactivated and who inactivated it?