NS
Neyasi S
1 reviews | Active since Jan 2015
28 Jan 2015, 17:23
Useless customer service
My contract was recently moved from Nashua Mobile to MTN. Without notice my payment terms were adjusted from payment on 28th monthly to the 22nd of every month. I only get paid on the 25th.... Which makes it impossible to honor my commitment to MTN on the 22 nd monthly. mTN is unable to adjust the payment date unless if I move to a debit order.... kabelo was also very rude in assisting me as a client.
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MTN South Africa's replyOfficial
12 Feb 2015, 10:30Hello Nnsibuyi,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that when you are on a cash payment method, payment must be received 21 days after the close of your invoice. Your invoice date is the 01st of every month. Unfortunately we cannot change this unless you opt to be on a debit order for the 25th of every month or anytime after you have funds in your account.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that when you are on a cash payment method, payment must be received 21 days after the close of your invoice. Your invoice date is the 01st of every month. Unfortunately we cannot change this unless you opt to be on a debit order for the 25th of every month or anytime after you have funds in your account.
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply12 Feb 2015, 10:30
Official
Hello Nnsibuyi,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that when you are on a cash payment method, payment must be received 21 days after the close of your invoice. Your invoice date is the 01st of every month. Unfortunately we cannot change this unless you opt to be on a debit order for the 25th of every month or anytime after you have funds in your account.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that when you are on a cash payment method, payment must be received 21 days after the close of your invoice. Your invoice date is the 01st of every month. Unfortunately we cannot change this unless you opt to be on a debit order for the 25th of every month or anytime after you have funds in your account.
Thank you
Wenzile Masina
REQ:***
Best regards,