1 reviews | Active since Dec 2016
Useless customer service
<p>A very simple request to get itemised billing actioned on my contract has been months of emails, sms's, telephonic conversations with no joy to my request. My contract was taken over by MTN from Altech Autopage supposedly with no disruption to service. I had access to itemised billing with AA but now cannot get it from MTN. I have requested this for months and eventually agreed to pay additonal for this so I could get the bills as I need it for work purposes. With multiple reference numbers and still no itemised bills. </p>
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records Itemised Bill was sent to you via email on the 01 December 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day ,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records Itemised Bill was sent to you via email on the 01 December 2016.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Hello I have received the itemised bill now for one month. What I have been asking for is itemised billing backdated to when my contract moved to MTN. I have not been able to get monies claimed for business calls due to the lack of itemised billing. Please sort this out.
thank you
Hello I have received the itemised bill now for one month. What I have been asking for is itemised billing backdated to when my contract moved to MTN. I have not been able to get monies claimed for business calls due to the lack of itemised billing. Please sort this out.
thank you