Useless Customer Service
<p> </p> <p>I will never use MTN as a service provider again ! Absolutely useless customer service ! I have struggled for 2 weeks now to get an early cancellation fee from them. I followed up constantly, every consultant over promises and under delivers.</p> <p>The rudest consultants that I have ever dealt with not even to mention ***********. The one consultant tells me to key in my cell number and then puts me on hold for 15 minutes. She decides to hang up the phone without any feedback !</p> <p>I decided to then escalate the matter to a manager, Jeremy, who promised that he will phone me back to provide an update. I am still waiting for Jeremy’s call. </p> <p>I am extremely frustrated !</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Retentions management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the Retentions management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please find below the estimated early termination fees as of the 12-08-2016 for the number *** is as per below.
Early termination fee enquiry
Samsung SM –G920
R10, 499.00/24 *10Months Remaining = R4, 374.58 (handset fee) +
R0.00Balance due +
R 662.99Unbilled invoices +
R538.99One month’s subs
R5, 576.56Estimated early cancellation fee
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Trust that the above is all in order.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please find below the estimated early termination fees as of the 12-08-2016 for the number *** is as per below.
Early termination fee enquiry
Samsung SM –G920
R10, 499.00/24 *10Months Remaining = R4, 374.58 (handset fee) +
R0.00Balance due +
R 662.99Unbilled invoices +
R538.99One month’s subs
R5, 576.56Estimated early cancellation fee
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Trust that the above is all in order.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,