Useless customer service

I recently purchased 5 gig on on the 21st Aug on the mtn app using my limit, i had R300 available and after purchase i was left with R251, i received sms confirming purchase and immediately received another sms "transaction could not be completed" but they deducted R49 and no data was allocated.

I called the call center and have reference numbers Req*** , Req***, Bo*** mtn. Received emails confirmation case opened and case closed, back office is useless request proof of purchase which they app/ system did not provide, i sent them sms i received and dates which is all i have but according to them its not enough, i was promised call back by team leaders nothing.

I purchased another 5 gig later that day with my bank app, it went through used +-1 gig. I had 2 gig night suffer data left. But at 2am received 2 sms both my data depleted even though i switched off my data before i sleep.

I regret taking contact with mtn. ***