useless customer service

Dear MTN South Africa,

I am extremely disappointed with the poor customer experience I’ve received, and I feel it’s necessary to raise this publicly as the normal service channels have not resolved my issue. Despite engaging with your teams multiple times, I have experienced: No acknowledgment or meaningful follow‑up after logging my request — I had to chase for updates with no ownership taken. Inconsistent and conflicting information from different consultants, leaving me confused about the actual status of my query. No clear timelines or next steps provided, which has delayed the resolution unnecessarily. Unreasonable documentation demands — I was asked to provide proof of payment for a transaction that MTN themselves processed via the payment link they sent me. Additionally, I was also asked to provide proof of payment for my debit order, which is impossible for any customer. Debit orders reflect as system‑generated transactions and do not provide downloadable proof of payment. As a paying customer who settles accounts every month, I expect efficient service, transparency, and basic customer care — none of which I received in this process. I am not posting this to criticize for the sake of criticism, but to request urgent intervention from MTN so that my matter can finally be resolved. More importantly, I hope this highlights the need for improved communication, accountability, and reasonable customer expectations within your support teams.