Useless customer service

MTN has once again failed to provide a service that customers pay a lot of money for. On 10 June 2022 I upgraded at the MTN Cape Gate branch. They were running a special on the Samsung A33, where if you take a contract over 3 years (Maga gigs XS), you receive an extra GB of data every month. For the month of June you would then alao receive a charging block for free.

It is now 3 and a half months later, and MTN is yet to provide me with my extra GB of data monthly. I also only received the charging block after 3 months after many many complaints, where the store manager was probably just fed up of my complaining and finally gave me a block off the shelve since they had at that time still received no stock.

I have been in store numerous times about the missing data, phoned customer service a bunch of times with no success. After 2 months the store manager took over my case, but still no resolution on the issue. The matter has been escalated to the area manager and she has now told me that she escalated it and her hands are tied.

MTN you customer service is pathetic, the consultants helping on the customer service has been of no help, and your store and area managers are simply saying they have escalated the issue and they can not do anything else.

How is this possible that no one is helping a customer with an issue logged a week after the upgrade.

I was promised that this issue would be resolved after the initial 14 days after the upgrade, but as it stands it is 3 and a half months later.

MTN you made me stay and upgrade with you because of your very appealing specials and once again you have failed me. I would never have stayed with MTN and would definitely not have taken this contract if it was not for the extra data advertised.

MTN your service is pathetic and this is unacceptable.