1 reviews | Active since Sept 2018
Useless Customer Care Line -MTN - Terrible Service
i have a contract with MTN and usually do an EFT payment, at the end of July the payment was made with the wrong reference number, i called MTN to notify them of this , and then emailed them the Proof of payment after all this my cellphone got suspended had to call MTN again and have it reconnected, then at the end of August they double debited me yet they have the call logg info and the receipt for Julys payment. Now to date i have no joy from MTN ihave to call everyday to get my money back, and everytime i call they are escalating my issue. I am so disgusted with the service from MTN.
Good day Anisa
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Anisa
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Anisa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you to give you an update of your complaint. Please note that your payment of R700 has been allocated into the correct account and you currently have a credit of R23.61 available.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Good day Anisa
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you to give you an update of your complaint. Please note that your payment of R700 has been allocated into the correct account and you currently have a credit of R23.61 available.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team