1 reviews | Active since Aug 2016
Useless customer care
<p>I am complaining on behalf of my wife, she signed a contract with MTN last year on 24 July 2015 , it was a sim only contract for R139 , it was a MTN choice 100 with 100 minutes , 100 smss and 300mb data all included that was on a special for that month for R139. Since then they debited about R250/month some months even more, we complained about this from October last year at Bela-Bela branch numerous times and even complained at Mtn customer care and stated that we cannot afford this. Up to now we had no response from Mtn they just seem to ignore our complaint, we are fedup with the poor service and will not renew the contract with Mtn</p>
Good Day Johan van der Hoven
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, Kindly email to us the proof of contract so that we can investigate and advise your accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Johan van der Hoven
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation earlier, Kindly email to us the proof of contract so that we can investigate and advise your accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Best regards,