EE
Eben E
1 reviews | Active since Apr 2009
17 Feb 2016, 10:44
Useless contact centre
I have been calling MTN since December to sort out a migrate contract, the new package was never acvtivated and I am paying out of bundle rates, I have emailed and called and resent the contract a 100 times but still no one has sorted out the contract, I don't know who else to explain this to and I am just losing it trying to call you guys every day or sending the same email a 100 times over and over for someone to reply and ask me for the contract details even though it is attached on the email over and over! I need someone to call me from accounts and sort out the contract and credit me where due
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MTN South Africa's replyOfficial
25 Feb 2016, 11:48Hello YoursTrulyGp,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell 6057 has been transferred from account N to account A on the 24-11-2015, the transfer charges has been added on the December invoice no extra charges for data usage.
Kindly be advised that the 1GB bundle part of the contract has been added to the account. The credit has been requested and will be allocated to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell 6057 has been transferred from account N to account A on the 24-11-2015, the transfer charges has been added on the December invoice no extra charges for data usage.
Kindly be advised that the 1GB bundle part of the contract has been added to the account. The credit has been requested and will be allocated to the account.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply25 Feb 2016, 11:48
Official
Hello YoursTrulyGp,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell 6057 has been transferred from account N to account A on the 24-11-2015, the transfer charges has been added on the December invoice no extra charges for data usage.
Kindly be advised that the 1GB bundle part of the contract has been added to the account. The credit has been requested and will be allocated to the account.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that cell 6057 has been transferred from account N to account A on the 24-11-2015, the transfer charges has been added on the December invoice no extra charges for data usage.
Kindly be advised that the 1GB bundle part of the contract has been added to the account. The credit has been requested and will be allocated to the account.
Kind Regards,
Alice van der Merwe
***
Best regards,