Useless Consultant until One particular was able to assist

Firstly after months and months or poor service from Mtn from the cancelation department, postpaid department the most useless department and their Supervisor Nonjabulo who failed to assist and ended up ignoring my calls and query. Finally in one simple call a lady by the name of Mapheipha ( hope I spelt your name correctly ) from credit control managed to help me , but I am still waiting for the refund thats due to me, thanks for handling my query suavely and making sure an additional contract is canceled. You should be made a supervisor in your department, you dont shy away from complex queries and you handle them like how you want your family to be treated. You are a champion who displays TCF and Customer Experience in the highest regard.