zN
zama N

1 reviews | Active since Apr 2015

27 Nov 2015, 15:23

USELESS COMPANY TO DEAL WITH

So I had an airtime contract with MTN which I took up at Foschini.<br> I reported that I was no longer working and asked for my contract to be stopped.<br> <br> I have called the customer care department and have had no assistant. It has been a week and people cannot reach me on my number. The guys in Pine crest mall in Pinetown told me to do a sim swap but that didn't work either. <br> <br> I have went to Foschini almost twice this week still no one knows how to assist me in to getting my number back. I cannot mention how many times I have call 121 instead I am told different things everyday. I am soooo tired and ****ed off at the level of service that I have received.

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Nov 2015, 10:21
Official
Hello zamarh,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that we do not have access to Foschini accounts, may you please contact them on ***.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***