MR
Marneli R
1 reviews | Active since Nov 2017
06 Nov 2017, 11:55
Useless company
I ordered online a tablet on the 1st of September. The contract was confirmed telephonically and off co**** I have been paying for 2 months already. Still no tablet has been delivered.
I managed to find out that the courier company is DSV - I have called them 6 times - the say may package is waiting as I do not answer the phone. However they have the wrong number I have provided the correct number to them 5 times, because they say I cannot call them they have to call me - but still no one calls. I have spoken to Chanlee and Rodia there. They truly are pathetic as they still have the wrong number and no one even cares that I have not received my tablet.
MTN does not respond and the call centre sends me to some one else every-time!!!!!! I want to cancel this contract and have all monies returned if the tablet is not received this week. I live on a farm and we do not have cell reception here - only my landline. I told MTN this and gave them the number when I took out the contract.
I have also told DSV???????
Can someone contact me asap regarding this matter
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
07 Nov 2017, 14:09Good Day,
Thank you for your email and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply07 Nov 2017, 14:09
Official
Good Day,
Thank you for your email and taking my call.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MR
Marneli R's updateReviewer Update
28 Nov 2017, 17:47Thank you,
But It has been 21 days and still no contact from the courier company after I telephonically confirmed our land line number with MTN who still has our old number listed.
There is no sell reception on the farm.
Please advise what is going on now????????
MR
Marneli R's update28 Nov 2017, 17:47
Reviewer Update
Thank you,
But It has been 21 days and still no contact from the courier company after I telephonically confirmed our land line number with MTN who still has our old number listed.
There is no sell reception on the farm.
Please advise what is going on now????????
MR
Marneli R's updateReviewer Update
11 Dec 2017, 10:21Another Month has passed and nobody has contacted me for the delivery of my tablet. It has been a total of 3 months ***?
I want to cancel this contract. I am paying for a product that I have not received.
This is pathetic. When I call there is not anybody who can assist me!!
What do I have to do to get any kind of service or assistance?
MR
Marneli R's update11 Dec 2017, 10:21
Reviewer Update
Another Month has passed and nobody has contacted me for the delivery of my tablet. It has been a total of 3 months ***?
I want to cancel this contract. I am paying for a product that I have not received.
This is pathetic. When I call there is not anybody who can assist me!!
What do I have to do to get any kind of service or assistance?