UM
Unathi M
1 reviews | Active since Aug 2019
12 Aug 2019, 15:27
Useless claim division. MTN
I got the worst service today. I have been a loyal customer for more than 12 years with MTN. I have a contract which i have with them. I have been paying on time all the time. Now that I have a claim I`m being disregarded like a stupid person. I will take this further and I will make sure that know one that I know uses MTN again.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Aug 2019, 07:15Good Day Unathi
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and for any inconvenience caused.
Kindly provide us your MTNSP account number, your ID Number and claim number so that we may escalate this matter further to the insurance department. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and for any inconvenience caused.
Kindly provide us your MTNSP account number, your ID Number and claim number so that we may escalate this matter further to the insurance department. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply24 Aug 2019, 07:15
Official
Good Day Unathi
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and for any inconvenience caused.
Kindly provide us your MTNSP account number, your ID Number and claim number so that we may escalate this matter further to the insurance department. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for the delayed response and for any inconvenience caused.
Kindly provide us your MTNSP account number, your ID Number and claim number so that we may escalate this matter further to the insurance department. Please use the private reply option when responding so we can view the information.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,