Useless Call centre Consultants

<p>Took a contract for a tablet on 17 Oct 2014, as it is about to expire, called the MTN call centre to find the process of ending the contract and my last installment due, got through to a gentleman by the name of Brendan who has informed me I have no such contract with MTN. The last contract that I had was in 2011 and has been handed over to the legal department.</p> <p>I asked again if he was sure and gave him my ID no and he said no contract under that ID. So where has my debit order been going to for the past 2 years??? </p> <p>I also asked why I've been handed over to the legal department, his response was 'I don't know'. It's 5 years later, now I'm told I've been handed over! For what exactly? And why hasn't anyone contacted me regarding this? What exactly is going on with my current contract? </p> <p>This guy placed me on hold for just over 5 mins. My call, my expense only to come back and say I don't know. What type of call centre idiots is MTN hiring? I will definitely never take on a contract with MTN again. No one should, if this their service to customers.</p>