BL
Brigitte L

1 reviews | Active since Mar 2018

25 Mar 2020, 12:54

USELESS CALL CENTRE

Again trouble with my long relationship with MTN. The call centre is useless. I renewed my husbands contract *** at the end of Feb 2020. We were promised a once off 20g promotional data. This has NEVER happened. I have called in three times now and get transferred from department to department until 5 people later I am back where I started. NO ONE CAN RESOLVE THIS!!!!!! USELESS - My last post I said I would never renew my contacts and foolishly did not learn from previous experience.

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Replies (1)
BL
Brigitte L's update25 Mar 2020, 18:28
Reviewer Update
Thank you MTN for resolving this so promptly. I truly was pleasantly surprised. It is however so regrettable that customers have to resort to putting posts on hellopeter for resolution.