Useless Call Centre
<p>Call centre took more than 15minutes to transfer a call to the retention department, once answered the person attending to the call, put no effort in to understanding our concern, and reason for migrating. I've been an MTN customer for more than 17 years, and yearly the service has been deteriorating ... I've given up on discrepancies about data charges which MTN keep beating around the bush and intentionally not answering queries related to the issue. Similarly they over charged me and my wife on a different contract, admitted to the mistake, and to date have not credited the accounts. Thank goodness for Cell C contract buyout, which will rid us from MTN</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Feb 2017, 20:48Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply22 Feb 2017, 20:48
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,