NP
Nick P
1 reviews | Active since May 2015
18 May 2015, 14:26
Useless call center sends me unfair bill.
I gave the call center a call and without any response the line cut I am not happy with this eventually after 6 calls and holding for a total of 57 min someone answered then just hung up. I had asked that my account be capped at R1 000 pm as it has always been. They came back with a bill for R5 500 as I wanted to know why the line just went dead. i have been a costomer of MTN for allmoust 10 years!!
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MTN South Africa's replyOfficial
22 May 2015, 10:59Hello Abnp303,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package is an MTNChoice 350 min which is an open line. The bulk of the invoice is due to data usage over and above the 500MB allocated per month. You may contact our offices for a copy of the URL report to view the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package is an MTNChoice 350 min which is an open line. The bulk of the invoice is due to data usage over and above the 500MB allocated per month. You may contact our offices for a copy of the URL report to view the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply22 May 2015, 10:59
Official
Hello Abnp303,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package is an MTNChoice 350 min which is an open line. The bulk of the invoice is due to data usage over and above the 500MB allocated per month. You may contact our offices for a copy of the URL report to view the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package is an MTNChoice 350 min which is an open line. The bulk of the invoice is due to data usage over and above the 500MB allocated per month. You may contact our offices for a copy of the URL report to view the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica