LV
Lucyiano V
1 reviews | Active since Jul 2015
13 Jul 2015, 13:56
Useless call center
To whom it may concern,<br> <br> I have been trying to get hold of the centre since March without any answer. <br> <br> My account was incorrectly billed since March, I was billed R2255 which is ridiculous , that is more than 3 times my monthly bill. <br> <br> Since all the billing errors I didn't allow the incorrect debit orders to go through. Will somebody please correct this as I need my number and is currently using another number.<br> I'm on a top up contract.<br> <br> To make matters worse I was hander over to lawyers after trying to be a good person an reporting the problem.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
23 Jul 2015, 14:26Hello Lucyiano,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 14:26
Official
Hello Lucyiano,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,