aR
amir R

1 reviews | Active since Aug 2016

30 Jan 2017, 10:09

USELESS before i even started the contract

<p>I took out a contract from mtn to get the 50 gig a month special 2 weeks ago friday.</p> <p>I never heard from them for a week and phoned twice to find out when am i actually getting my phone to be told the call would be returned - and it wasnt - what a surprise.</p> <p>I finally get a call this morning to say they cant get hold of the phone i wanted and need to choose something else.</p> <p>I took out a contract to get that phone and dont want another! to make me more irritated, MTN are still advertising that phone online! do you have the phone or not!?</p> <p> </p> <p>Very tempted to cancel this contract - cant imagine how bad the service will be once i actually am a paying customer</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply03 Feb 2017, 09:47
Official

Good day Amir,

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please note that I have escalated your query to our sales team and have requested that they contact you urgently.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Kind regards

MTNSA

Best regards,