EO
Egor O
1 reviews | Active since Mar 2009
05 Feb 2015, 13:47
Useless attitude and bad service MTN Kilalrney
Good day,<br> <br> I just would like to share the story, I bought iPhone 6 in Cresta MTN, 5 days ago where I discovered that right bottom part of the screen wasn't glued/installed properly as phone squeaked when app**** pressure to that corner.<br> <br> As it is quite expensive items I decided to replace it under 7 days exchange warranty. As I came to the closest store to me, and to \my luck"was welcomed my little arrogant sales person/manager who ever she is....<br> <br> I explained my problem"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
18 Feb 2015, 11:31Hello eoussov,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to regional management for this issue to be addressed and dealt with accordingly. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to regional management for this issue to be addressed and dealt with accordingly. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply18 Feb 2015, 11:31
Official
Hello eoussov,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to regional management for this issue to be addressed and dealt with accordingly. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter has been escalated to regional management for this issue to be addressed and dealt with accordingly. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Thank you
Wenzile Masina
REQ:***