useless assistance

I bought a data bundle via Internet Banking on 20 Sept and MTN did not supply me with the data.<br> I phoned MTN on 21 Sept to find out what happened and also sent MTN the Proof of Payment - and they said it was never processed. I then phoned my bank who confirmed it had gone through and they also logged a query with the MTN back office. When I phoned my bank again yesterday 30 Sept they said that MTN is just not coming back to them, despite numerous emails and phone calls.<br> I phoned MTN again on 22 Sept to find out what is happening, however MTN still hadn't done anything about it. I continued on following up over the next few days and today 1 Oct have sent my Proof of Payment to a 4th staff member (what the hell did the other 3 do??) at MTN to get it through to the correct people to sort this out...either provide me the data or refund me - its really not that hard!!!!! I paid for it!!!<br> I can't believe that it takes MTN 10 days to sort out such a little query when its as easy as taking my POP and matching it to their bank records and then provide me with the data.<br> Useless doesn't even begin to describe the level of service that MTN provides....utterly useless!!!!