DA
Devi A
1 reviews | Active since Mar 2016
07 Mar 2016, 17:57
Useless and rude call centre staff
Phoning the call centre for two days now trying to get my account details changed. The person who picks up says the system is down and they can't help me, and then cut the call on me. It is unacceptable for the system to be down for two consecutive days, and for staff to treat customers so poorly. I have not yet been successful in changing my account details.
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Replies (1)
MTN South Africa's replyOfficial
08 Mar 2016, 08:54Hello Devi0929,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our customer care division to assist with the updating of details. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our customer care division to assist with the updating of details. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply08 Mar 2016, 08:54
Official
Hello Devi0929,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our customer care division to assist with the updating of details. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an urgent escalation has been sent to our customer care division to assist with the updating of details. A call back will be done during the course of today.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.