Useless and pathetic service its scary

My Mum and i was in clearwater so she decided she wanted a new phone so i convinced her 2go 2 MTN worse mistake ever should have went 2 virgin mobile instead.My mum app**** for a contract phone at Mtn handing all the necessary documnets lady helping said it will be approved 2- 24hrs..This was on the 04/08/2015 its the 6th 2day and we still have no phone...Firstly the Lady looks like she dont know the system helping us..On the 4th we went bk after 3 hrs apparently the lady left for the day so no feedback we waited another whole day and lady said she never make clear copy of Id So i had 2 go in store again coz the landline at the shop dont work.Dropped my mums Id n waited another 1h30mins for nothing n said they will call me or my mum on the 6th the day went the girl who helped was on training so another rude women called for a landline nunber for my mum we then gave landline number but guess what its another 5hrs later we still have no feedback at 6.30 pm i called again and a gent said we must be patient n wait for a sms i told how long he said maybe another 24 hrs. THE LEVEL OF SERVICE IS LOW AND BAD FOR A HUGE SERVICE PROVIDER