1 reviews | Active since Aug 2012
Useless and pathetic service
I queried my bill at the local MTN dealer which revered me to some account manager whom in turn advised me to e-mail MTN about the situation. Then I wrote the 1st e-mail to MTN on 2014-10-27. The 2nd e-mail was send on 2014-12-03 and the 3rd e-mail on 2015-03-12. I received acknowledgement of receipt on every e-mail and up to date nothing has been done about the matter. It is now more than 6 months later and still no reply as to what the situation is. Well done MTN it really is a brilliant way of making money, by sending your customer a message saying that you will message him when his account reaches R500 and then you only send him a message telling him his account has now reached R2800 and then you bill him for the amount of almost R3700 and when he queries the situation you just ignore him.
We truly are sorry for any inconvenience caused.
We have now perused your account and see that you were charged for Roamed calls in October 2014. A response was sent to you by Arthur Khambule (Corporate Credit Controller).
What you will need to remember is that when you are roaming, you are connected to a foreign network and the charges for your number firstly needs to be downloaded from the foreign network and then our Credit Controllers are able to attend to the matter.
We've escalated the matter directly to our Credit Management team and requested them to contact you and resolve the matter accordingly pertaining to the invoiced amount of R3553.27 for October 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We truly are sorry for any inconvenience caused.
We have now perused your account and see that you were charged for Roamed calls in October 2014. A response was sent to you by Arthur Khambule (Corporate Credit Controller).
What you will need to remember is that when you are roaming, you are connected to a foreign network and the charges for your number firstly needs to be downloaded from the foreign network and then our Credit Controllers are able to attend to the matter.
We've escalated the matter directly to our Credit Management team and requested them to contact you and resolve the matter accordingly pertaining to the invoiced amount of R3553.27 for October 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***