1 reviews | Active since Sept 2016
Useless and pathetic service
<p>My fiance took a contract with Nashua mobile over 2 years ago, after Nashua closed sown our contract was transferred to Mtn. Our contract expired in December last year and mtn kept sending us airtime but stopped debiting money from her account. </p> <p>4 months later my simcard ********** was blocked and started receiving payment demand emails. We were told to pay R570 and number will automatically be reactivated and contract will be stopped. </p> <p>I paid money but to my surprise they kept sending me airtime, which was not our agreement.I disputed my money and later I was told to pay R770, which after 2 months increased to R1200.</p> <p>We started receiving calls from their lawyers Norton Lambrianos trust,who promised us to get our simcard back to functioning after payment. </p> <p>We indeed paid and they gave us paid up letter to send to mtn for account reactivation which we did.we were promised that we'll get feedback after 7days and get our simcard activated. </p> <p>It's the second month waiting for them,when going to the branch they tell us stories. Why the hack can't they just activate my simcard like they have been irritating us when they want money? Aaaggh maaan Mr Mtn, just reactive my simcard and send ****** airtime that we were charged for.</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
After receiving email from Mtn saying that my contract have been settled and my numbers have been migrated to prepaid, I went to the Mtn outlet in Tzaneng Mall to Rica my simcard.
A lady who was assisting told me that my fiance should bring her id book So that we can get refunded for a fact that we overpaid, apparently our account balance was reflecting a minus.
My fiance went to the branch with her id book for them to log a call So that we can get refunded, to my surprise a rude guy who assisted told her that we owe 300 rands or else she'll be blacklisted. What for? I used about 500 and repayed 1200,which means Mtn owes me over 600 worth of airtime. What kind of service is that?
What kind of a stupid game are you guys playing since I was told that my account is settled?how the hell did you migrate my number if I'm still owing?
Please maan, pleeease.refund my damn airtime So that I can just terminate my relationship with your pathetic company. Your service is disgusting,your staff is rude and unprofessional, who only cares about someone who takes a new contract only.
I need my refund and do it as soon as possible.
After receiving email from Mtn saying that my contract have been settled and my numbers have been migrated to prepaid, I went to the Mtn outlet in Tzaneng Mall to Rica my simcard.
A lady who was assisting told me that my fiance should bring her id book So that we can get refunded for a fact that we overpaid, apparently our account balance was reflecting a minus.
My fiance went to the branch with her id book for them to log a call So that we can get refunded, to my surprise a rude guy who assisted told her that we owe 300 rands or else she'll be blacklisted. What for? I used about 500 and repayed 1200,which means Mtn owes me over 600 worth of airtime. What kind of service is that?
What kind of a stupid game are you guys playing since I was told that my account is settled?how the hell did you migrate my number if I'm still owing?
Please maan, pleeease.refund my damn airtime So that I can just terminate my relationship with your pathetic company. Your service is disgusting,your staff is rude and unprofessional, who only cares about someone who takes a new contract only.
I need my refund and do it as soon as possible.