ML
Michelle L

1 reviews | Active since Dec 2010

19 Jul 2015, 13:49

USELESS AND PATHETIC BEYOND WORDS

got a mtn sim card this morning, cannot buy data for my phone, cannot get threw to a call center....<br> <br> i bought airtime and activated the number as requested, but NONE OF THE SERVICES work, the free data i received is hardly being used and my airtime is slowly vanishing yet i am not connecting to the web because its giving me errors all the time, i have sent for the setting and saved them ect. in other words i have done all required to USE the network and the service STINKS, i don't care if the people are striking, service providers must PROVIDE service, not excuses.<br> <br> factually i feel this is false advertising or theft or ***** due to me spending money and not receiving what i am paying for. what has the issue in africa got to do with us? (mtn got a huge fine in another country) why expand when we are rated as one of the SLOWEST network countries in the world, YET pay the MOST on connection charges in the WORLD. when we going to start getting some value for our money?<br> <br> i feel that EVERY NETWORK in south africa is not bringing their part at all. your choices are from ******* to more ******* to more ******* and passing the buck on telcom is a old ******* story. catch a wake up!

0
Replies (1)
MTN South Africa
MTN South Africa's reply23 Jul 2015, 14:51
Official
Hello Michjcole,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

The matter has been escalated to the relevant team for their urgent attention.

Regards
Mary
REQ:***