Useless and pathetic

Dear MTN

This month we did not receive our monthly invoice link for our 2 MTN contracts. When I contacted the 135 service area today, and spoke to Nadia, she wanted to do security verification with my wife (the account holder) first. I can understand security verification, if I am requesting MTN to share information of an account of which I am not the account holder of, but Nadia did not linsten, because that is not what I requested.

I MERELY REQUESTED MTN TO DO THEIR JOB AND SEND THE INVOICE LINK TO THE SAME EMAIL ADDRESS THEY HAVE BEEN SENDING THE LINK TO FOR THE PAST 10 YEARS. !!!!!!!!!!!!!!!!EXACTLY LIKE YOU HAD TO DO ORIGINALLY!!!!!!!!!!!!!!

I did not request them to send it to me, or any new email address or share any information with me.

I asked her to send the invoice you were supposed to send, but didn't, again, to the exact same address. LIKE YOU WERE SUPPOSED TO

I do not care if MTN stays open 24/7 to take calls and do verification checks. Why must my wife call you at 22:00 at night to remind you to do your job?

Useless and pathetic if you ask me.

I will not be paying my account until I received an invoice. The customer is always protected, whether you have a 100 page contract or not.