1 reviews | Active since Mar 2014
<p>I cannot believe how MTN continue to not care about their customers and never follow through with promises and jobs. My husband asked to cancel his contract when it terimates which is at the end of this month ( February 2017). We went into MYN in Hillcrest in July last year as we were moving to the UK to say we will pay all the months left in the contract but could thye please ensure the contract end when it is due to. I have just phoned them now and NOTHING has been done. My husband is sitting in the UK and cannot do anything. So now what...MTN will continue to charge me and do not care to help. Thier customer cre line is shocking and I have been cut off 5 times and I am told the employees cannot phone me back...suppose it is a good way for them to make more money from customers and provide a poorer service. I am sooooooo tired of having to get angry and report MTN before they can do anything!!!! PLease if anyone can help please let me know!!!! I so tired of MTN !!!!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly request the account holder to send a cancellation request with the Contract Cellphone and his ID number included to *** so we can process the cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly request the account holder to send a cancellation request with the Contract Cellphone and his ID number included to *** so we can process the cancellation.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
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