1 reviews | Active since Aug 2012
Useless and money *****ers
<p>When I initially enquired about adding a bolt on data bundle when I took out a contract, the sales consultant thought it would be a good idea to activate it with out my permission. I have never signed a contract for the additional data. I have tried on multiple occasions to cancel this and you seem too *********** to do this. Most recently was just over a month ago at your Bay West branch. I asked twice for them to double check that it ha been cancelled and they said yes. </p> <p>So why have I been credited with this data again this month and now I have to pay for something which I don't need and do not want. I am really not happy about this at all, especially considering I have been a loyal customer for years and have multiple contracts with you. No loyalty or service for your loyal customers, it's disgusting. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
As predicted, I still have not received any feedback from MTN since this reply. Pity I can't change the rating to 0 stars
As predicted, I still have not received any feedback from MTN since this reply. Pity I can't change the rating to 0 stars
